Terms of Use

Chamber ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us.

You may use our Site to learn about our services and approach, contact us for business inquiries, read our published content and insights, and access resources we make available to visitors. We encourage exploration of our work, philosophy, and thinking as you consider whether Chamber might be the right partner for your organization.

However, certain uses of our Site are prohibited. You may not use our Site for any unlawful purpose or in violation of these Terms. Attempting to gain unauthorized access to our systems, networks, or user accounts is strictly forbidden. You may not copy, distribute, or modify our content without explicit permission. Using our Site to transmit spam, malware, or other harmful content is prohibited. Impersonating Chamber, our team members, or our clients is not permitted. Scraping or harvesting data from our Site using automated tools or bots is also prohibited.

All content on our Site, including text, graphics, logos, images, and software, is owned by Chamber or licensed to us and is protected by copyright, trademark, and other intellectual property laws. This includes our written insights, case studies, methodologies, and visual design elements. You may not reproduce, distribute, or create derivative works from our content without written permission.

When you submit content to us through contact forms, emails, or as part of project work, you grant us permission to use that content as necessary to provide our services and operate our business. This includes the right to reference your project in our portfolio and use anonymized insights from our work together to improve our services and share knowledge with the broader community.

Regarding client work, upon full payment of all fees, clients own the final deliverables we create specifically for them. Until payment is complete, we retain ownership of all work product. We reserve the right to showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing. This helps us demonstrate our capabilities to prospective clients while respecting any confidentiality requirements you may have.

Our website provides information about our services, but specific project work is governed by separate agreements and statements of work that detail scope, timeline, deliverables, and compensation. All project work requires a signed agreement before we begin any creative or strategic work. We reserve the right to refuse service to anyone for any reason, particularly if we don't believe we're the right fit for a project or if our values don't align.

Project deliverables are provided according to agreed timelines and specifications outlined in individual project agreements. Client approval is required at key project milestones, and delays in client feedback may impact project timelines and deadlines. Any additional work beyond the agreed scope will be discussed and approved before proceeding and will be billed separately according to our then-current rates.

Your privacy is important to us, and our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We encourage you to review our Privacy Policy to understand how we collect, use, and protect your information.

Information on our Site is provided "as is" without warranties of any kind, either express or implied. While we strive for accuracy, we do not guarantee the accuracy, completeness, or timeliness of Site content. Our insights and recommendations are based on our professional judgment and experience, but we cannot guarantee specific outcomes or results from following our guidance.

Our Site may contain links to third-party websites that we find relevant or useful. We are not responsible for the content, privacy practices, or availability of external sites. These links do not constitute endorsement of third-party sites, services, or viewpoints. We encourage you to review the terms and policies of any external sites you visit.

You agree to indemnify, defend, and hold Chamber harmless from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of our Site or services, your violation of these Terms, your violation of any third-party rights, or any content you provide to us. This obligation will survive termination of your use of our Site or services.

We may terminate or suspend your access to our Site immediately, without prior notice or liability, for any reason, including if we believe you have violated these Terms or engaged in conduct that is harmful to other users, our business, or third parties. Upon termination, your right to use our Site ceases immediately.

These Terms are governed by and construed in accordance with the laws of Illinois, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Site will be resolved in the courts of Cook County, Illinois, and you consent to the personal jurisdiction of such courts.

Before pursuing formal legal action, we encourage you to contact us directly at hello@thisischamber.com to discuss any concerns or disputes. Many issues can be resolved through direct communication. If informal resolution efforts fail, any remaining disputes will be resolved through binding arbitration in Chicago, Illinois, under the rules of the American Arbitration Association.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Chamber regarding your use of our Site and services. These Terms supersede any prior agreements or understandings between us regarding this subject matter.

Questions about these Terms should be directed to hello@thisischamber.com. For legal matters specifically, please include "Terms of Use" in your subject line so we can route your inquiry appropriately and ensure a timely response.